SPM Security Doors Effective date: 04/08/2026
SPM Security Doors is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is personal information, and why do we collect it?
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses, and phone numbers.
We obtain this personal information in a number of ways, including by telephone, by email, via our website spmsecuritydoors.com.au, and from other publicly available sources or third parties. We don’t guarantee the content or privacy practices of any linked third-party website.
We collect your personal information for the primary purpose of providing our services to you, including arranging a free measure and quote, fabricating and installing security doors, screens and grilles, and following up on enquiries. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use, including marketing our services to you. You may opt out of marketing communications at any time by contacting us in writing.
When we collect personal information, we will, where appropriate and practicable, explain why we are collecting it and how we plan to use it.
Sensitive information
Sensitive information is defined in the Privacy Act to include information such as an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information.
We do not generally collect sensitive information in the course of providing security door services. Where sensitive information is provided to us, it will only be used:
- for the primary purpose for which it was obtained;
- for a secondary purpose directly related to the primary purpose;
- with your consent; or
- where required or authorised by law.
Third parties
Where reasonable and practicable, we will collect your personal information only from you directly. In some circumstances we may be provided with information by third parties (for example, a referral from a builder or property manager). In such cases we will take reasonable steps to ensure you are made aware of the information provided to us.
Disclosure of personal information
Your personal information may be disclosed in circumstances including:
- to trades, suppliers or subcontractors directly engaged to assist in delivering your job, where necessary;
- where you consent to the use or disclosure; and
- where required or authorised by law.
We do not sell your personal information to third parties.
Security of personal information
Your personal information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose it was collected, we will take reasonable steps to destroy or de-identify it. Job and customer records are generally retained for a minimum of seven years to support warranty claims and our legal record-keeping obligations.
Access to your personal information
You may request access to the personal information we hold about you, and ask that it be updated or corrected, subject to certain exceptions permitted by law. To make a request, please contact us in writing using the details below.
We will not charge a fee for a request to access your personal information but may charge a reasonable administrative fee for providing a copy of it. We may require proof of identity before releasing any requested information.
Maintaining the quality of your personal information
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date. If any of your details change or you notice an error in our records, please let us know so we can update them.
Policy updates
This policy may change from time to time. The current version will always be available on our website.
Privacy complaints and enquiries
If you have any questions or complaints about this Privacy Policy, or how we have handled your personal information, please contact us:
SPM Security Doors
Email: spmsecuritydoors@gmail.com
Phone: +61 434 436 486
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.